CANSTAR BLUE ANNOUNCES FIRST NATIONAL REAL ESTATE IS NEW ZEALAND’S LEADER FOR CUSTOMER SATISFACTION
For a fourth time, customer satisfaction research and ratings agency, Canstar Blue, has announced First National Real Estate the winner of its 2022 ‘Most Satisfied Customers’ award, following customer research about the experience of homeowners, tenants and landlords with New Zealand’s largest real estate brands.
In assessing quality of service delivery nationwide, Canstar Blue focused on a series of measures incorporating agent communication and advice; problem resolution, value for money, marketing, financial paperwork, contract handling and overall satisfaction.
‘First National Real Estate Empower is delighted to be recognised as a customer satisfaction leader yet again’ said First National Real Estate Empower principal, Priyank Patel.
‘There is no better measure of the client and agent relationship than overall satisfaction. At First National Real Estate Empower, we are delighted on behalf of all our customers throughout New Zealand that, once again, we have been acknowledged by them as the most trusted brand in real estate.
“Our commitment to our customers, both past and present, is that we will continue to strive to be better every day” said Priyank.
‘A critical difference at First National is that our membership requirements relate specifically to service delivery, not generation of fees for our head office. As a cooperative, our agents work together and Canstar Blue’s research confirms consumers see the benefits’.
Jose George, Canstar NZ General Manager, said the research showed First National was a clear leader in an industry in which customers could be difficult to impress.
‘The real estate industry is full of tension, with major life decisions being made, huge sums of money changing hands, and intense pressure throughout the process.To be recognised by customers as offering the very best service across concerns such as communication, value, and contracts is certainly an achievement to be proud of. It’s a difficult industry to navigate and First National are clearly doing a lot right by their customers. We congratulate them for their success.’